Terms of Service

These Terms govern your use of Qnexyx, operated by Quathos LLC, a Texas limited liability company, with offices at 3008 Ross Ave, Suite 210, Dallas, TX 75204, United States. By creating an account or using the service, you accept them. If you are accepting on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

1. What the service is

Qnexyx is a multi-tenant customer relationship and proposal platform: leads, contacts, companies, a pipeline you configure, deals, and proposals that go out, get decided on, and come back closed. Each customer works inside an isolated workspace.

• Email is delivered exclusively through Qsendyx, a sibling Quathos product. There is no other delivery route, in any environment.
• Qnexyx issues no signature of its own. When a proposal is signed, the signature is produced and kept by Qsignyx, under its own terms, and Qnexyx records the outcome.
• Accounts are created in the Quathos Account hub. Sign-in and subscription are handled there; workspaces, data and day-to-day work stay here.

2. Your account

• Give accurate registration details and keep them current. An email address we cannot reach is an account we cannot warn.
• You are responsible for what happens under your credentials and under API tokens issued from your workspace. Tell us at [email protected] the moment you suspect either has leaked.
• You control who joins your workspace and with what role. Removing someone is your action, and it takes effect immediately.
• The service is for organisations and their staff. You must be at least 16 and legally able to enter into a contract.

3. Your data stays yours

Everything you put into your workspace — contacts, deals, proposals, files, custom fields — remains yours. You grant us only the limited licence needed to host, process, transmit, back up and display it so the service can work, and to do what you instruct through the product. We do not sell it, we do not mine it for our own purposes, and we do not use it to train models. Our role is described in the Privacy Policy, and in more detail in the Data Processing Addendum, which forms part of these Terms whenever we process personal data on your behalf.

4. What you are responsible for

• Having a lawful basis for every contact you load. You are the controller of that data; we only process it on your instructions.
• Complying with the law that applies to your outreach, including anti-spam rules such as CAN-SPAM, CASL and the LGPD. Honour opt-outs: the product records them, and sending anyway is your breach, not a product limitation.
• Following the Acceptable Use Policy, which is part of these Terms.
• The content of your proposals and the commitments they contain. A proposal is your commercial document; we transport and record it, we are not a party to it.
• Not putting into the platform the categories of data it was not built for — health records, biometrics, payment card numbers, government identity documents or anything under HIPAA or PCI DSS.

5. Proposals, links and signatures

• A proposal is versioned. Changing a sent proposal creates a new version instead of rewriting history — that is what makes the record worth anything later.
• A public link is a bearer link: whoever holds it can read the proposal. It expires in 30 days and you can revoke it at any time. Treat it as you would treat a document attached to an email.
• Acceptance records the accepting person’s name, IP address, browser and timestamp, into an append-only trail. Signature, when used, is performed by Qsignyx and is valid as an electronic signature under ESIGN and UETA in the United States and under MP 2.200-2/2001 in Brazil, where those laws apply.
• We do not judge, endorse or guarantee the deal itself. Whether the other side pays you is between you and them.

6. Plans, payment and renewal

• Paid plans renew automatically every cycle until cancelled. Cancel any time: the plan stays active until the end of the cycle you already paid for, and is not renewed after that.
• Fees are stated in the currency shown at checkout and exclude taxes, which are added where the law requires.
• Payment is handled by our payment provider. We never receive or store your card number.
• Cycles already served are not refunded, except where consumer law gives you a refund right — in Brazil, that includes the seven-day withdrawal right for purchases made online.
• If payment fails, we tell you before restricting anything, and the export right in section 3 survives the restriction.
• We may change prices for a future cycle with at least 30 days’ notice. You can cancel before it takes effect; continuing after that is acceptance.

7. Availability, support and changes

We work to keep the service available and we announce planned maintenance in advance whenever we can. Unless a separate written service level agreement says otherwise, the service is provided without an uptime commitment. We may improve, change or retire features; when a change removes something you rely on, we give reasonable notice and, where the change is material and adverse, you may cancel and receive a pro-rata refund of the unused part of the cycle.

8. Intellectual property and feedback

The software, the brand and everything we built around them are ours and stay ours; these Terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is active, and nothing more. If you send us an idea or a suggestion, we may use it without owing you anything — and we would rather say that plainly than bury it in a definition.

9. Confidentiality

Each side keeps the other’s non-public information confidential, uses it only for this relationship, and protects it with at least the care it uses for its own. This does not cover what is already public, what was already known without an obligation, or what has to be disclosed by law — and in that last case, the disclosing side gives notice first if it is legally permitted to.

10. Warranties and disclaimer

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the service is provided "as is": we do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose of yours. Nothing here excludes liability that cannot lawfully be excluded, and consumer rights that apply to you by law — including under the Brazilian Consumer Protection Code — are not affected by this section.

11. Limitation of liability

Neither side is liable for indirect, incidental, special or consequential damages, nor for lost profits or lost business. Our total liability arising out of these Terms is capped at the amount you paid us for the service in the twelve months before the event that gave rise to the claim. These limits do not apply to fraud, wilful misconduct, death or personal injury, breach of confidentiality, or amounts you owe us — and they do not apply where the law forbids them.

12. Indemnity

You will defend and hold us harmless against third-party claims arising from the data you load, the messages you send, or your breach of these Terms or of the Acceptable Use Policy. We will do the same for you against third-party claims that the service itself infringes their intellectual property.

13. Suspension

We may suspend an account for non-payment, for a serious breach of the Acceptable Use Policy, or for a live security risk. Except when an immediate risk makes it impossible, we tell you first and give you a chance to fix it. Suspension never removes your ability to export your data.

14. Ending the agreement

1. 1 You may close your account at any time, from inside the product. We may terminate for material breach that stays uncured for 30 days after notice, or if we discontinue the service entirely — in which case we give at least 90 days’ notice and refund the unused part of any prepaid cycle.
2. 2 For 30 days after closure your data stays exportable. That window is deliberate: nobody should discover on the day they leave that leaving costs them their history.
3. 3 After the window, we delete the workspace and its content, subject to the retention table in the Privacy Policy — invoices and records the law obliges us to keep survive deletion.
4. 4 Sections on your data, confidentiality, disclaimers, liability, indemnity and governing law survive termination.

15. Changes to these Terms

We announce material changes by email and on this page at least 30 days before they take effect, and the version and date at the top always say which text is in force. If you do not accept a change, cancel before it starts — using the service after that date is acceptance.

16. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules, and disputes go to the state and federal courts located in Dallas County, Texas. If you are a consumer, this does not deprive you of the protection of the mandatory law of your place of residence, nor of the right to sue in your own domicile where the law gives it to you. Before filing anything, write to [email protected]: most disagreements end in an email thread, and we would rather spend the money on the product.

17. General

• These Terms, the Privacy Policy, the Cookie Policy, the Acceptable Use Policy and — where applicable — the Data Processing Addendum are the whole agreement between us about the service.
• If a clause is held invalid, the rest stands and the invalid part is read down to what the law allows.
• Not enforcing a right on one occasion does not waive it.
• You may not assign this agreement without our consent; we may assign it to a successor of the business, and we tell you when we do.
• Neither side is liable for failures caused by events genuinely beyond its control.
• Notices to you go to the email on your account; notices to us go to [email protected].